BIFF & EAR Conflict Communication Series
Conflict Communication Series
With BIFF Response®, every written communication STOP HOSTILE BLAMING EMAIL WITH A Brief, Informative, Friendly and Firm response.
With AN eAR STATEMENT™, every VERBAL communication CALMS UPSET PEOPLE WITH EMPATHY, ATTENTION, AND RESPECT.
The BIFF method for email, texting, DMs, and more was the concept of high conflict expert, Bill Eddy, LCSW, Esq.
Your Guide to Difficult CoParent Texts, Emails and Social Media Posts
Bill Eddy, LCSW, Esq., Annette T. Burns, JD, and Kevin Chafin, LPC
Your Guide to Difficult Workplace Communication
Bill Eddy, LCSW, Esq.
Megan Hunter, MBA
Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Bill Eddy, LCSW, Esq.
Rehana Jamal, JD, LL.M.
How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
Bill Eddy, LCSW, JD
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Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Bill Eddy, LCSW, Esq.