BIFF & EAR Conflict Communication Series

 
 

Conflict Communication Series

With BIFF Response®, every written communication STOP HOSTILE BLAMING EMAIL WITH A Brief, Informative, Friendly and Firm response.

With AN eAR STATEMENT™, every VERBAL communication CALMS UPSET PEOPLE WITH EMPATHY, ATTENTION, AND RESPECT.

The BIFF method for email, texting, DMs, and more was the concept of high conflict expert, Bill Eddy, LCSW, Esq.

 

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